Shipping & Returns

Shipping Policy

Delivery options and any shipping charges are shown at checkout. Orders may be shipped directly by our fulfillment partners, and items in the same order may arrive in separate packages.

Processing takes place before transit. Delivery estimates vary by product and destination; newly listed items may take longer to process. For a current estimate or a question about tracking, contact us through the store chat before ordering.

Return & Exchange Policy

If an item arrives damaged, defective, incorrect or incomplete, contact us through the website chat within 30 days of delivery. Include your order number and clear photos or video of the item, packaging and shipping label. Keep the packaging while we review the issue. Confirmed fulfillment problems qualify for a refund or replacement without additional product or shipping charges.

Contact us before sending anything back. Do not return items to Zendrop or the address on the parcel. A physical return is generally not required for confirmed defects; if needed, we will provide instructions and cover return shipping for a confirmed fulfillment error. Change-of-mind returns and exchanges are not offered under this policy. This does not limit rights provided by applicable law. Approved refunds go to the original payment method; processing time depends on the payment provider.